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D&W markets many of the top brands in the industry, as well
as our own line of D&W remanufactured products. We have achieved a strong
market penetration with the brands that we represent due to our unique
combination of distribution strengths.
Product Focus
D&W has chosen to focus our expertise on specific systems within the diesel
engine, performance engine, tank truck and industrial markets. We have
identified key components as the central focus of each product line, and then
conscientiously chosen products complementary to the core components. This
approach has enabled us to become experts in our selected product lines as we
focus our attentions on understanding everything there is to know about each
line, from assembly to application. Within our product lines, our technical
staff is second to none for being able to provide our customers with product
and application specific advice and expertise.
Large Specialized
Inventory Commitments
One of the most important facets of any distribution system is the availability
of product. At D&W, we work every day at having the products our customers
need, when they need them.
We believe that a significant inventory investment is essential to meeting the
demands created by equipment breakdowns. Today D&W has over 5 million
dollars of new and remanufactured equipment and parts in stock ready for
immediate shipment. We are committed to continuing to invest in this asset.
Our computer system allows us instant access to inventory
availability in any of our 6 warehouses. This system, which is managed by our
purchasing group, calculates minimum stock levels, generates purchase orders,
tracks lost sales and automates many of the inventory management functions. Our
product managers also add significant value to the management of this
specialized inventory. Their product and market expertise help us spot trends,
forecast movement and make other decisions critical to meeting the demands of
the market place.
This commitment to a significant inventory investment,
controlled by automated systems and guided by product specialists, allows
D&W to offer immediate solutions to a variety of equipment needs.
Technical Support Capabilities
At D&W, we don’t just sell boxes. We know our products, and our
customers. Our trained customer service and sales representatives work with our
customers to identify and provide the right product and service solutions, both
before and after the sale. Experienced technicians are available to provide
more in-depth technical support, with the backing of the industry’s top
manufacturers. From drive-in services to component testing to custom
engineering packages, we have the practical, real-world experience to meet our
customers’ needs.
Extensive Distribution Network
D&W has six distribution centers strategically located throughout the
northeastern United States to serve our customers. Our locations are
conveniently located to serve the major metropolitan areas of Cleveland OH,
Buffalo NY, Rochester NY, Syracuse NY, Albany NY, and Worcester MA. Customers
can visit our distribution centers to take advantage of locally provided
services, consult with our technical staff, and to pick up products from our
warehouses. Customers can also take advantage of our regular
delivery services via UPS, Fed Ex and truck.
Additionally, we have over twenty-five knowledgeable
outside sales representatives regularly working with customers
throughout our marketing territory.
Each of these sales reps drive a pickup truck, so in addition to
on-site consultation, they are able to assist with product deliveries
and core pick-ups. This service helps to minimize the logistical
challenges presented by the sometimes messy nature of our business.
Reputation
With steady, managed growth over the past twenty-five years,
D&W has established a strong reputation as a provider
of quality diesel engine, tank truck, industrial
and hose products. We take great pride in serving
our customers and suppliers with integrity in everything
we do.
Our customers trust us to provide them with the best quality products and
services
readily available at affordable prices, all provided with the best customer
service.
When our customers have a problem, they turn to D&W for solutions.
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